1515 26^th street Richmond, Ca 94806

510-685-8376 scooper40025@gmail.com

  A networking Technology Service Technician with over five years

of experience with computer hardware, software configuration

  And network technology. PBX key systems & maintenance of LAN ,

WAN computer systems, peripherals, TCP/IP set up systems &

Ethernet relatives services, CAT 3, CAT 5 termination and testing

Fiber optic, inside wiring & color codes. Excellent troubleshooting

And resolving procedures. Responsible for the turn up newly

Installed lines. Manage multiple simultaneous customer cases.

Resolve network anomalies document trouble instances.

Coordinate dispatching of third party maintenance. Mapping new

    system networks

2012-2014Self employmentLafayette, Ca.

Caregiver

·               Care Management

·               Resources Management

·               Nutrition Management.

·               Emergency response.

·               Physiology recovering anti depression techniques.

·               Anti depression skills.

2007-2012Eldercare Co.Walnut Creek, Ca.

Caregiver

·               Resources coordinator.

·               Management and compliance with medical needs.

·               Physical therapy.

·               Alzheimer.

·               Transportation skills.

·               Nutrition Management.

·               Physiology recovering

2005 - 2006Volt CoSan Francisco, Ca

Network  assistant

·               Consolidation of integral services digital networks.

·               Telecommunication services.

·               Wire mapping, reconfiguration for multiple and interconnecting systems

·               CAT 3, CAT 5, termination & testing punch down and block mounting.

·               110,66 block system tester, inside wiring color codes.

·               Fiber optic termination & testing systems, light source tester, sc connector’s epoxy-polish...

2002-2005North Point CoEmeryville,Ca

Provisioner ITAC

·               Responsible to turn up new DSL lines, finalize DSL installs IW tech in the field

·               Configure Netopia, Flowpoint, and Aerosome, Cisco routers to establish connection and sync of XDSL lines build and rebuild Switches/DSLAMS slots and ports configure PVCs either by GUI interface or command line.

·               Configure for VWAN, Cooper, VPN, Frame ports types. ATM switches.

·               Establish conferences calls with Northpoint. ISP and the IW tech to complete orders.

·               Troubleshoot problems and coordinate with other departments and vendors to resolve problems.

·               Manage multiple simultaneous customer cases, good troubleshoot and problem resolution.

·               Daily project reinsertion, motivated datacom experience.

·               Set up vendor meets and trouble-tickets with nation wide ILEC phone, companies to cooperatively test and trouble-shoot escalate issues with XDSL, ping test, tracert, and monitoring traffic work with HP OPEN VIEW and COOPERVIEW to monitor all DSL lines and ASCECD Switches nation wide.

·               Able to work with new network systems MSN, IDSL, ADSL, SDSL

1999 – 2001                        Telecore Inc.                       Santa Clara, Ca.

Field Service Technician

·               Testing and repairing DSL service.

·               Router configuration. ( Hyper terminal )

·               Experience with installation of RJ 45, RJ 11, jacks, CAT 3,CAT 5.

·               Termination cable and “ping test”.

·               Wiring and color codes.

·               Excellent troubleshooting and resolving procedures.

1998-1999      ,                             Compath Co              Fremont Ca

Field Service Technician

·               Experience with PBX key systems and maintenance of LAN, WAN computer systems, peripherals, TCP / IP set up systems.

·               Configure, troubleshoot, and install NIC cards in systems for home network systems.

·               All platforms, Windows and Mac.

·               Introduce new programs to customers

·               Monitoring cable technician setting signal in customer house.

·               Troubleshoot and problem resolution.

·               Experienced with installation of NIC card at customer location

1998 – 1999                      Camera Ready Design       Berkeley, Ca.

Computer Service Representatiive

·               Intercommunicate with customers to offer services, and perform upgrading systems, web designs, power point presentations, upgrading web pages, & other graphical designs.

1998 – 1999                      Verde School           El Cerrito, Ca.

Assistant computer program

·               Set up computer lab consisting of 27 computers ( Mac ) installed, configured, & troubleshoots all hardware, software and peripherals.

1998-1999                          Lake School            Richmond, Ca.

Computer Specialist

·               Performed NOVELL ( LAN) system administration duties.

·               Installed and troubleshoot servers, (18) stations and peripherals.

·               Installed and configured software for school computers ( 15)

·               Demonstrated success in researching and developing resource information

·               Responsible for after school program with students and parents.

1994-1997    W. C. C  Salesian boys and girls Club    San Pablo, Ca

Assistant Executive Director

·               Responsible for all activities and supervision of general staff

·               Supervision and support of general programming.

·               Supervision of all facilities.

·               Hiring and Firing staff, scheduling.

1990-1994    W.C.C Salesian boys and girls club San Pablo, Ca.

Program Director

·               Responsible of scheduling and development of all programs annually.

·               Controlling of statistics of membership.

·               Coordinate of Summer Jobs Program with more than 50 youth participants.

·               Responsible to establish economic sponsors with business in our community.

·               Responsible to create special program for youth at risk.

·               Responsible for “ Power Hour” tutoring program.

Heald College School of Technology: Associate of Applied Science Degree in Computer technology. Recipient of Director’s and Dean’s award.

Skyline College: TCOM 482 Introduction to routers – CISCO

University Technical Oruro/ South America: School of engineering Metalurgic

Support Center: Special Training to acquire results..

Volunteer Instructor Team Tennis Richmond, Volunteer soccer team San Pablo, Richmond for unprivileged kids.